FAQs
Technology
What is SMS ? What is GSM ? What is GPRS ?
Product
What is MoCo ? How can MoCo help me ? Does MoCo comes with a gsm/gprs modem ? What do I need to run MoCo ?
MoCo
I have an existing database. Can I import into MoCo ? I am importing my customer database from MS Excel into MoCo. What do I need to take note of ? When I import my MS Excel file into MoCo, the mobile phone column has a ".0" appended to it. How do I rectify this ? When starting MoCo, I encounter the error message "No modem detected. Please check GSM terminals connection and restart the application after 1 minute." What could be the problem ?
Technology
What is SMS ?
SMS stands
for Short Message Service. It is a service available on most
mobile phones that allows the sending of short messages (also
known as text messages) between mobile phones.
What is GSM ?
GSM stands
for Global System for Mobile Communications. It is one of the most
popular standard of mobile phones in the world.
What is GPRS ?
GPRS
stands for General Packet Radio Service. It is a mobile data
service available to users of GSM and IS-136 mobile phones. GPRS
is normally charged by the amount of data transferred rather than
by airtime.
Product
What is MoCo ?
MoCo
stands for Mobile Communicator. It is the proprietary product of
Lexel Technologies Pte Ltd.
MoCo is a
complete SMS software that can be used for SMS broadcast, SMS
marketing, SMS appointment reminder, SMS Contest and Voting, SMS
Survey and many other tasks.
How can MoCo help me ?
MoCo comes
in different editions. Whether you are a sole-proprietor looking
for cheap SMS marketing tool, or a marketing specialist looking
for a complete SMS marketing solution, or a dentist/medical
specialist looking for SMS appointment reminder solution, you will
be able to find an edition that suits you most.
For
corporate users, we have the MoCo Enterprise Edition that allows a
network of PCs sharing the gsm modem resources.
Does MoCo comes with a gsm/gprs modem ?
Yes. MoCo
comes with a usb gsm/gprs modem.
What do I need to run MoCo ?
You need a
PC/laptop running Windows XP/2003/ 2000/Vista, and a free usb port
for the gsm/gprs modem. You do not need any servers or internet
connections to run MoCo.
MoCo
I have an existing database. Can I import into MoCo ?
Yes, you can import your existing customer database into MoCo. MoCo can recognize and import MS Excel file, Comma-Separated-Value (csv) files and tab-delimited files.
I am importing my customer database from MS Excel into MoCo. What do I need to take note of ?
Firstly, make sure that the first row of your excel file is the field names. The field names of your excel file do not have to match exactly with the field names of MoCo.
Secondly, at the configuration settings of MoCo, under the "Default Import Address Book Delimiter" group, update the spreadsheet name of the excel file you are going to import (See below picture). Remember to save by clicking OK.
When I import my MS Excel file into MoCo, the mobile phone column has a ".0" appended to it. How do I rectify this ?
Microsoft Excel tends to append a ".0" to fields that consist of all numbers. To rectify this, you need to convert the column into TEXT using MS Excel BEFORE importing into MoCo.
See section 2.6.2 of MoCo User Manual for the details on how to do this.
MoCo User Manual is installed into your computer together with your MoCo software. You can also download the user manual from here.
When starting MoCo, I encounter the error message "No modem detected. Please check GSM terminals connection and restart the application after 1 minute." What could be the problem ?
MoCo is unable to detect the gsm modem. Please check the following items:
The gsm modem driver is successfully installed. See section 1.1 of the MoCo User Manual for steps to install the gsm modem driver. The gsm modem is plugged into a usb port of your computer. You have inserted a SIM card into the gsm modem and close the slot cover. The LED light of the gsm modem should be blinking. If the LED light of the gsm modem is not blinking, it means it has not established connection with the telecom base station. Wait a while for it to blink. If it still does not blink after 1 minute, plug out the gsm modem and plug in again.
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